Acupuncture

Shopping Policy


Payment method
Online payment: PayPal


Shipping Charges
1. Customer is responsible for the shipping fee
2. We are not responsible for misleading orders (e.g. receive wrong address/ receiver/ phone number or if the delivery address is post office box, hotels or government offices etc.). The parcels will not be returned. No refund will be given to the customer.
3. The Goods typically arrive within 14 working days (excluding Saturday and Public Holiday). We will not be responsible for delay caused by customs restrictions or any delay however caused.
Tax
1.    Customer is responsible for all tax fee created buy the order(s)
2.    The purchaser may be subject to the import control laws and regulations of the country in which the Goods are received. The purchaser agrees to abide by all applicable import control laws and regulations. The purchaser understands that applicable requirements or restrictions may vary depending on the Goods sold and may change

Return Policy, process and refund


Return Policy
A. Quality Problems Product Return
If you need to return product because of quality problems, we provide a return or exchange service. Shipping fee and tax will be borne by our company.
B. Non-quality problems return
If your products need to return due to non-quality problems, we provide return service, exchanged service will not be accepted. You need to return the product and bear the shipping fee and tax. Returned product must be in its original condition and need not affect the secondary sales.
Note:
The following items are not accepted for returns:
 a. Washed or worn items (exclude fitting), or items that have been damaged     by your usage
 b. Items lacking original labels, price tags and packaging
 c. Items lacking accessories that were sold together with the original product   and related receipt .


Return Process
If you need to return goods because of quality problems, please contact customer service within 15 days after receive the products (as defined by date of courier delivery confirmation) and return the products under the guidance of customer service.

If your goods need to return due to non-quality problems, please contact customer service within 7 days after receipt of products (as defined by date of courier delivery confirmation) and return operation under the guidance of customer service. Non-quality problems return, please contact a courier company and arrange for the product to be shipped back to our office. Customer is responsible for the return shipping fee and tax fee.
Returns will not be accepted if generated due to the following reason(s), please understand:

1. Due to the lights, computer monitors color, or personal understanding of different colors, we cannot guarantee that your computer monitor's display of any color will be accurate. Such does not belong to commodity quality problem.
2. You do not like the product received or purchased the wrong size.
3.    Shoe Rubbing does not belong to commodity quality problem.

Remarks:
1. Acupuncture physical stores do not accept goods return from Acupuncture offical website, Acupuncture official website does not accept the return of goods purchased in stores;

2. Each order can only accept once return only

Refund


1. Within 7 working days of received your return product (please allow extra time during holidays and promotional periods), if your return product meets the return/exchange conditions, our Customer Service Center will process your refund.
2. Refund amount is limited to the product sales amount; we cannot refund the shipping fee and tax fee that you paid for the delivery of the item(s).
3. Refund amount is based upon the actual price you paid.
4. All refunds will be made to the original form of payment. Depending on the form of payment, it may take up to seven business days for you to receive the refund. This suggested timeframe is just a reference guideline and is subject to change based on the payment platform provider.
a. Online banking: Refund to the same bank account.
b. Paypal: Refund to the same Paypal account.